Domestic Shipping Policy (Canada)
Shipment processing time
All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges is $10 CAD flat rate on any order.
Shipment to P.O. boxes
SUNBURD ships to addresses within the Canada to Canadian addresses only.
Some rural restrictions may apply.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
International Shipping Policy
We currently do not ship outside Canada.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
SUNBURD will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.
We will file a claim with the shipping carrier. Allow up to 21 days for the investigation.